Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can do so via our self service returns or contact us at info@swimsafeswimwear.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any queries about returns at info@swimsafeswimwear.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If the item has been worn or the tags have been removed it is not eligible for return.
Unfortunately, we cannot accept returns on sale items.
Exchanges
Please email us at info@swimsafeswimwear.com to arrange
Refunds
Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment. Where free shipping was provided on the original order, the actual postage cost incurred by Swimsafe to deliver the order may be deducted from the refund amount. Original shipping charges are non-refundable.
Customers are responsible for the cost of returning items unless the item is faulty, damaged, or sent in error.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@swimsafeswimwear.com.
European Union Customers – Right of Withdrawal
If you are a customer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
To exercise your right of withdrawal, you must notify us of your decision by contacting us at info@swimsafeswimwear.com or by submitting a return request through our self-service returns portal within 14 days of receiving your order.
Once you have notified us of your decision to withdraw, you must return the goods to us within 14 days.
Returned items must be unworn, unused, with tags attached, and in their original packaging. We reserve the right to make a deduction from any refund for any loss in value resulting from handling of the goods beyond what is necessary to establish their nature, characteristics and functioning.
Unless the item is faulty, damaged, or supplied in error, you are responsible for the cost of returning the goods.
Where a valid right of withdrawal is exercised, we will reimburse all payments received from you for the returned goods. If you paid a standard delivery charge when placing your order, this will also be refunded. If you selected a delivery option that was more expensive than our standard delivery service, we are only required to reimburse the cost of our standard delivery option.
Refunds will be made using the same payment method used for the original transaction and will be processed within 14 days of receiving the returned goods or evidence that the goods have been returned, whichever is earlier.
This right of withdrawal is provided in addition to, and does not affect, your statutory consumer rights.